Frequently Asked Questions

To reset your password on the website, click on Account in the upper right-hand section of the page. In the Login page, click 'Forgot your Password? and enter your email address in the pop-up and click Submit. You will receive an email with the option to reset your password. 

It is important to know that the timer does not automatically start once the temperature is reached, but only after pressing the ‘Start/Stop’ button. That button works in the following manner: First press – starts the pump and heater Second press – starts the timer Third press – stops the timer, heater, and pump. This design is to promote the...

This issue occurs on iOS devices when all the requested permissions are not enabled. Access to the WiFi details requires these permissions and without them, the app returns this message. Simply enable the permissions for the Vesta Sous Vide app and the issue is resolved.

The E01 error occurs when the Vertical Vac Elite fails to reach a basic vacuum level. This situation typically occurs if the gasket has debris or damage or if the seam at the bottom of the door has separated. Gently clean debris from the gasket and seal area or ensure the gasket seam is tight by gently moving the ends...

This issue occurs when using distilled or purified water in the Perfecta that removes trace elements. These trace elements are needed for the water leveling sub-system to function correctly. Using tap water will resolve the issue.